Support, built into your deployment.
COS runs unattended most of the time. When it doesn’t, here’s how to reach us fast.
How to reach us.
In-app Support link
Every COS deployment has a Support link at the bottom-right of the Dashboard and Field View. Click it. Your email client opens, pre-filled with our support address and a COS Support Request subject. Hit send.
Email us directly
info@lbsvcs.io. Reply within 1 business day for routine requests. Same-day for service-impacting issues.
Hours
Send a ticket any time, weekends included; most requests get a first response the same day, any day. Anything that needs a human happens Monday - Friday, 9 AM - 5 PM Eastern.
What to include in a support email
The faster we can help, the more specific your email needs to be. The five-line template:
What you were doing (e.g., trying to mark a job Completed in Pipeline).
What happened that wasn’t expected.
The job number or row, if relevant (e.g., 26-1047).
A screenshot if it’s a visual issue.
The approximate time it happened (so we can find it in execution logs).
That’s it. We work the rest from there.
Critical / service-impacting issues
If COS is down, your Pipeline isn’t loading, calendar sync stopped, or the QuickBooks connection is showing errors that won’t clear, mark the ticket subject with the word CRITICAL at the start. Critical tickets jump the queue and get a same-day response, any day of the week. If the fix needs a human, that happens Monday through Friday, and it happens first.
Self-serve diagnostics
Most COS deployments are self-monitoring. You can check system health yourself at any time:
Daily 7 AM audit card, posted to your deployment’s system-audits chat space
Daily 4:30 PM operator pulse card, same space
An on-demand system snapshot you can run any time; we show you how during onboarding
If the snapshot reports a critical issue, that’s the quickest signal to send us. The snapshot output contains everything we need to triage.
Response commitments
Routine requests: reply within 1 business day. Service-impacting issues: same-day response.
COS runs on Google Apps Script, QuickBooks Online, Google Workspace, and Anthropic’s Claude API. Outages on those platforms are outside our direct control, but we monitor them and keep you informed.